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Security and Privacy

Security and Privacy

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HI-IQ keeps your sensitive data protected.

Information security and compliance with healthcare industry regulations such as HIPAA/HITECH are critical when considering a partner that processes and manages highly sensitive data such as Personal Health Information (PHI).  HI-IQ considers security and privacy at every stage of the business, from initial software development to production applications.

HI-IQ addresses Security and Privacy in the following ways:

Availability

HI-IQ requires minimal client configuration:

  • Supports most modern web browsers
  • No additional plugins or extensions for basic access

The HI-IQ server environment is built with High Availability (HA) at its core, protected from unexpected hardware faults, ISP outages, regional power failures, and more:

  • Redundant network, hardware, and power
  • Connections to multiple ISPs
Enterprise SSO Integration

Enterprise SSO provides these benefits:

  • Account management and lifecycle processes managed by your internal support team
  • User login using existing credentials
  • Integration of MFA

HI-IQ supports authentication with Identity Providers (IdP) that support the SAML or oAuth protocols, including:

  • AzureAD
  • Active Directory Federation Services (ADFS)
  • Okta
Confidentiality

HI-IQ protects sensitive information from unauthorized access:

  • Network is monitored for anomalous activity by a 24x7 staffed Security Operations Center (SOC)
  • Data is encrypted at-rest and in transit using current, high-security ciphers
  • Application access can be restricted to customer-specified IP address ranges
Environmental Security

HI-IQ networking and server equipment is located in a facility featuring:

  • 24x7 security staff
  • Redundant HVAC, UPS and generators
Integrity

HI-IQ data backups are frequent, redundant, and geographically diverse to allow:

  • Near-time data restore
  • Protection from ransomware, other malware, or catastrophic failures
Regulatory Compliance

HI-IQ has a mature security and privacy program including:

  • Compliance with HIPAA/HITECH requirements
  • Continual staff training
  • Regular Incident Response exercises

For a copy of our Security and Specifications document, submit your information below

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